Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise andproblemscan occur. This course will help to prepare you for a difficult conversation in the workplace, and provide practical tipson how to handle the conversation well. Whether you have to deliver bad news, address a performance issue, customer or employeecomplaint or conflict between personal and work needs, this course will support you. Iwill take you through a step-by-step guide to preparing, delivering and documenting the conversations that inevitably come up during your career in people management. Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job. Not addressing difficult conversations can affect employee morale, businessproductivity -and land you in deeper trouble than when it started. However, there is a lot that can go wrong during difficult conversationsand so it is really important to consider what to do, how to do it ANDhow to manage the emotions of all involved. Resolving issues and moving forward successfully gives your people confidence in you as a leader, confirms yourprofessional reputation in the workplace and builds a constructiveworkplace culture of success and happiness. Whether you are a Manager, Team Leader, Supervisor – or want to be – you will learn the skills for managing difficult conversations at work, transforming one of the most stressful parts of your job description into one where you feel confident and calm.